FAQs

Impact Fitness
  • Do you offer walk-in sessions?

    All sessions require a scheduled appointment in advance.
  • Do you offer weekend appointments?

    Appointments are available on both Saturday and Sunday.
  • Can I pick my trainer?

    You have the option to select your preferred trainer.
  • How long are Impact Fitness training sessions?

    Training sessions are 55 minutes long unless you make a different arrangement with your trainer ahead of time.
  • Do my training sessions expire?

    No. Your purchased training sessions do not have an expiration date, so you can use them whenever needed.
  • Can I train with a different Impact Fitness trainer?

    Yes. You are welcome to train with any Impact Fitness trainer, even if you initially started your training with someone else.
  • What is your cancellation policy?

    We require 24 hours' notice for cancellations. The first time you cancel within 24 hours of your scheduled session, you will not be charged. After that, late cancellations may be charged as a training session.
  • What happens if I arrive late or miss my session?

    If you're running late, your trainer will wait up to 15 minutes for you. If you miss your session without contacting your trainer beforehand, the session will be charged.
  • Is the bathroom at Impact Fitness private?

    The bathroom is unisex and includes a separate door leading to the toilet, while the shower is located in the main bathroom area.
  • What bathroom amenities are available?

    We provide a variety of complimentary amenities, including shower towels, disposable loofahs, body wash, salon-quality shampoo and conditioner, mouthwash, Q-tips, cotton balls, hair ties, and body lotion.
  • Can I use the shower after my workout?

    Yes. Please lock the bathroom door while showering. Since the bathroom is shared by all clients, we ask that you keep your shower brief.
  • Is drinking water available at Impact Fitness?

    Yes. We have a purified water faucet, and each client receives an Impact Fitness bottle to use. Disposable cups are also available.
  • What beverages are available besides water?

    In addition to purified water, we offer Gatorade, tea, and coffee for clients to enjoy.